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Privacy Policy

Whistlers Fish and Chips (“we”, “us”, or “our”) are committed to protecting the privacy rights of all visitors (“you”) who access whistlersfishandchips.co.uk (the ‘website’). This Privacy Policy explains how we collect, store and use your personal information, and how you can exercise your privacy rights, and how we safeguard your privacy. This Privacy Policy includes an explanation of our Cookie Policy.   Your use of our website, including any orders you place, is governed by our Privacy Policy. Please take the time to read these documents, as they include important terms which apply to you.   If you do not agree with this Privacy Policy, you must not use the ‘website’ or submit information to us through or in connection with the ‘website’.   If you have any questions about this Privacy Policy, please contact our store directly before you place an order.
  1. Information we collect from you
When you use the ‘website’, we may collect and process information about you:   A: Information that you provide voluntarily: B: Information that we collect automatically:
  1. How we use your information
We process your data to provide our services. These reasons include the following:
  1. Who we share personal information with
For the purposes listed above, we may share your personal information with the following recipients:
  1. Your consent
Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it. Your consent, to our processing of your personal information as set out in this privacy policy, is the primary legal ground for our processing of your personal information. However, there may be circumstances where we may also rely on other valid legal grounds for the processing of your personal information, such as:
  1. Security
The transmission of information via the Internet is not completely secure. Although we have put in place security procedures required by law to protect your information [all your card details are passed from your browser to Payment Sense using browser SSL encryption], we cannot guarantee the security of your data transmitted to the website. Any transmission is at your own risk.   Communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Due to the nature of the world wide web, your communication may route through a number of countries before being delivered. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.   All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors’ information.   Your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.
  1. Retention of your personal information
We will retain your personal information until your last use or purchase of our products, and normally for a period of three years thereafter, unless longer retention is required by applicable local law or where we have a legitimate and lawful purpose to do so. However, we will not retain beyond this period any of your personal information that is no longer required for the purposes set out in this privacy policy. The retention of your personal information will be subject to periodic review.   We may keep an anonymised form of your personal information, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.
  1. Your data protection rights
Data protection law provides you with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of your personal information.   Please note, when dealing with a data subject request, we have a duty to take reasonable measures to verify the identity of the data subject who has made the request.   To exercise any of your rights, you may do so by emailing us at rana@whistlersfishandchips.co.uk.   Your rights are as follows:
  1. Cookies policy
We use cookies to improve the quality of our site and service, and to try and make your browsing experience meaningful.   When you enter our website, our web server sends a cookie to your computer which allows us to recognise your computer but not specifically who is using it.   By proceeding beyond this page, you consent to our cookie settings and agree you understand our Cookies Policy.
  1. What are cookies?
  Cookies are small pieces of information which are transferred to your computer’s hard disk when you visit a website. They allow our website to store information about your browsing patterns, making the website more useful to you. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used to enable information or basket items to be recorded for when you next return to our website using the same device and browser.  
  1. Why do we use cookies?
  The cookies used by our website are explained below and based on the International Chamber of Commerce guide for cookie categories.   Strictly necessary cookies: These cookies allow you to use essential features of our website, such as, enabling you to order takeaway more easily. The essential features of our website require strictly necessary cookies so that we can remember your postcode and what is in your shopping basket whilst you continue to order products from our website and/or navigate to different pages of the website during your browsing session. If you choose not to accept these cookies, you may encounter difficulties using our website for ordering takeaways.   Performance cookies: These cookies collect anonymous information about how you use our website, so that we can improve the quality of our website and service. This information may be used by us to provide statistics on how our site is used; monitor which website our users arrived from; and help us improve the site by measuring usage information and any errors which occur during users’ browsing experience. These cookies are sometimes placed by third-party providers of web traffic analysis services, such as google analytics.   Please note that third-parties (including, for example, advertising networks and providers of external services like web traffic analysis services, ie. google analytics) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.  
  1. Managing your cookie preferences
  Most web browsers automatically accept cookies but, if you prefer, you may change your browser to prevent that or to notify you each time a cookie is set. You can learn more about cookies by visiting www.allaboutcookies.org, or visiting www.youronlinechoices.com. Please note, however, that by blocking cookies used on our website, you may not be able to take full advantage of our website and will lose certain features that require cookies to work properly. 
  1. Changes to our privacy policy
Although most changes are likely to be minor, we reserve the right to amend or modify this privacy policy from time to time and at our sole discretion in response to changing legal, technical or business developments. We encourage visitors to periodically review this page for the latest information on our privacy practices. It is your responsibility to check our privacy policy every time you submit information to us or place an order. Your continued use of this site after any changes in this privacy policy will constitute your acceptance of such changes.
  1. Links to third-party websites
We are not responsible for the privacy policies and practices of other websites even if you accessed the third-party website using links from our website. We recommend that you check the privacy policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.
  1. Further information
For further information from us on data protection and privacy or any requests concerning your personal information, please email us at rana@whistlersfishandchips.co.uk.