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Whistlers Fish and Chips (“we”, “us”, or “our”) are committed to protecting the privacy rights of all visitors (“you”) who access whistlersfishandchips.co.uk (the ‘website’).
When you use the ‘website’, we may collect and process information about you:
A: Information that you provide voluntarily:
- Information we collect from you
B: Information that we collect automatically:
- Your name, postal address, telephone number and email address as provided when you place an order with us.
- Transaction Information when you place an order with us, including payment information using the secure service of our payment processors. Payment operations are outsourced to our payment processors and we do not store your debit or credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each order.
- Activity Information, such as, a history of the food that you last ordered.
- Technical information, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, hardware model, mac model, unique device identifiers and mobile network information.
We process your data to provide our services. These reasons include the following:
- How we use your information
- to process and hold your personal data in order to fulfil your orders;
- to process your payment;
- to deal with your inquiries and requests;
- to send you status updates on your order;
- to contact you if there is a problem with your order;
- to notify you about changes or updates to our service;
- providing and personalising our service for you;
- to send you customised marketing about our products or services;
- to provide you with offers and information on products/services that may be of interest to you;
- for crime prevention and prosecution of offenders;
- as part of our efforts to keep the website safe and secure;
- to maintain information as a reference tool or general resources (for analytics and research);
- to gather information to form statistical and trend analysis;
- for research and analytics on an aggregate and/or anonymous basis;
- to meet legal, regulatory and compliance requirements; and
- to measure and analyse the use and effectiveness of our services.
For the purposes listed above, we may share your personal information with the following recipients:
- Who we share personal information with
- our employees;
- to another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event. In the case of a merger or sale, your personal information will be permanently transferred to a successor company;
- government bodies and law enforcement agencies and in response to other legal and regulatory requests;
- subject to your consent, to our marketing team, who may contact you by post, email, telephone, sms or by other means. If you do not wish to be contacted, you can contact us directly to unsubscribe;
- to public authorities where we are required by law to do so; and
- to any other third party where you have provided your consent.
- Your consent
- your request for content, goods or services which require us to take steps, including processing of your personal information, prior to entering into contract with you and any processing that is necessary for the performance of such contract;
- any legitimate interests pursued by us as a business, except where such interests are overridden by your interests and fundamental rights. Relevant legitimate interests include a) to market to you or make you offers that we believe will interest you; b) to analyse and understand how our services are used and so to improve them; c) for fraud prevention or prevention of other criminal acts; or d) to keep our systems secure; and
- compliance with any legal obligation.
The transmission of information via the Internet is not completely secure. Although we have put in place security procedures required by law to protect your information [all your card details are passed from your browser to Payment Sense using browser SSL encryption], we cannot guarantee the security of your data transmitted to the website. Any transmission is at your own risk.
Communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Due to the nature of the world wide web, your communication may route through a number of countries before being delivered. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our visitors’ information.
Your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.
We may keep an anonymised form of your personal information, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.
- Retention of your personal information
Data protection law provides you with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of your personal information.
Please note, when dealing with a data subject request, we have a duty to take reasonable measures to verify the identity of the data subject who has made the request.
To exercise any of your rights, you may do so by emailing us at firstname.lastname@example.org.
Your rights are as follows:
- Your data protection rights
- right to make a subject access request. You may request copies of your personal information. If you would like to make a subject access request, you may do so by emailing us at email@example.com. We would be grateful if you would also provide brief details of the information of which you would like to access (This helps us to more readily locate your data).
- right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete personal information, you may do so by emailing us at firstname.lastname@example.org. We would be grateful if you would also provide brief details of the information of which you would like to be corrected (This helps us to more readily locate your data).
- right to withdraw consent. You may, as permitted by applicable law, withdraw your consent to the processing of your personal information at any time, you may do so by emailing us at email@example.com . Such withdrawal of your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. Please note that if you withdraw your consent, you may not be able to benefit certain service features for which the processing of your personal information is essential.
- right to object to processing, including automated processing and profiling. You may, as permitted by applicable law, request that we stop processing your personal information in relation to automated processing and profiling, you may object to the processing and you will have the right to obtain human intervention. You may do so by emailing us at firstname.lastname@example.org.
- right to erasure. You may request that we erase your personal information and we will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping your personal information, such as, a legal obligation that we have to comply with, or if retention is necessary for us to comply with our legal obligations. You may do so by emailing us at email@example.com. Please note that should you wish to use our service again in the future, then this information will need to be provided once again.
- Your right to lodge a complaint with the Information Commissioner’s Office (ICO). If you believe that your personal information is not being processed in accordance with applicable data protection law, you have the right to contact the ICO directly. However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance at firstname.lastname@example.org.
When you enter our website, our web server sends a cookie to your computer which allows us to recognise your computer but not specifically who is using it.
By proceeding beyond this page, you consent to our cookie settings and agree you understand our Cookies Policy.
- Cookies policy
Cookies are small pieces of information which are transferred to your computer’s hard disk when you visit a website. They allow our website to store information about your browsing patterns, making the website more useful to you. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used to enable information or basket items to be recorded for when you next return to our website using the same device and browser.
- What are cookies?
The cookies used by our website are explained below and based on the International Chamber of Commerce guide for cookie categories.
Strictly necessary cookies: These cookies allow you to use essential features of our website, such as, enabling you to order takeaway more easily. The essential features of our website require strictly necessary cookies so that we can remember your postcode and what is in your shopping basket whilst you continue to order products from our website and/or navigate to different pages of the website during your browsing session. If you choose not to accept these cookies, you may encounter difficulties using our website for ordering takeaways.
Performance cookies: These cookies collect anonymous information about how you use our website, so that we can improve the quality of our website and service. This information may be used by us to provide statistics on how our site is used; monitor which website our users arrived from; and help us improve the site by measuring usage information and any errors which occur during users’ browsing experience. These cookies are sometimes placed by third-party providers of web traffic analysis services, such as google analytics.
Most web browsers automatically accept cookies but, if you prefer, you may change your browser to prevent that or to notify you each time a cookie is set. You can learn more about cookies by visiting www.allaboutcookies.org, or visiting www.youronlinechoices.com. Please note, however, that by blocking cookies used on our website, you may not be able to take full advantage of our website and will lose certain features that require cookies to work properly.
- Managing your cookie preferences
- Links to third-party websites
For further information from us on data protection and privacy or any requests concerning your personal information, please email us at email@example.com.
- Further information